Hezhou Dolphin E-Commerce Co., Ltd. (referred to as "we", "us", or "our") respects your privacy and is committed to protecting the personal data you share with us. This Privacy Policy explains how we collect, use, store, and safeguard your information when you visit our website or contact us.
1. What Data We Collect
We may collect the following types of personal data when you interact with us through our website, email, or other business communications:
- Contact Information: Your full name, email address, phone number, and company name — typically provided when you fill out our inquiry form on the Contact page or email us directly.
- Message Content: Any information you voluntarily provide in your message, including product interests, specifications, quantities, or project details.
- Technical Data: Basic browsing information such as IP address, browser type, and pages visited (collected through standard website analytics).
2. How We Use Your Data
We use the collected data solely for legitimate business purposes:
- To respond to your inquiries, provide quotations, and communicate about potential business cooperation.
- To process orders, manage shipments, and deliver after-sales support.
- To improve our website and service offerings based on visitor interactions.
- To comply with applicable legal and regulatory obligations.
We do not use automated decision-making or profiling based on your personal data.
3. Email Communications
We send commercial and business-related emails only to individuals and organizations with whom we have an existing business relationship or who have actively contacted us through our website or email. These communications may include:
- Responses to your inquiries and quotation requests.
- Order updates, shipping confirmations, and after-sales correspondence.
- Product updates, catalog releases, and industry information relevant to our business relationship.
Every marketing or promotional email we send includes a clear and functional "unsubscribe" link at the bottom of the message. You may opt out of receiving such communications at any time by clicking the unsubscribe link or by contacting us directly at sales@dondon.tech.
If you wish to stop receiving all communications from us, or request the deletion of your personal data from our records, please send your request to sales@dondon.tech. We will process your request within a reasonable timeframe.
4. Data Protection & Sharing
We take appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. These measures include secure storage systems, access controls, and regular security reviews.
We do not sell, trade, or rent your personal data to third parties. We may share your information only in the following circumstances:
- With trusted service providers who assist us in operating our business (e.g., shipping carriers, payment processors), under strict confidentiality agreements.
- When required by law, regulation, or legal process (e.g., court order or government request).
- With your explicit consent or at your direction.
5. Data Retention
We retain your personal data only as long as necessary to fulfill the purposes described in this policy, or as required by applicable laws. When data is no longer needed, we securely delete or anonymize it.
6. Your Rights
Depending on your jurisdiction, you may have the following rights regarding your personal data:
- Access: Request a copy of the personal data we hold about you.
- Correction: Request correction of inaccurate or incomplete data.
- Deletion: Request deletion of your personal data, subject to legal retention requirements.
- Objection: Object to the processing of your data for direct marketing purposes.
To exercise any of these rights, please contact us at sales@dondon.tech.
7. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of such sites. We encourage you to review their privacy policies before providing any personal data.
8. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated "Last updated" date. We encourage you to review this policy periodically.
9. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your data, please contact us:
Hezhou Dolphin E-Commerce Co., Ltd.
Email: sales@dondon.tech
Phone: +86 139 2427 1047
Address: Room 301, No. 108, Qianjin East Road, Babu District, Hezhou City, Guangxi Province, China